Operating an e-commerce business requires masterful logistics. Customers expect accurate fulfillment and quick deliveries, regardless of where they live. Meeting those expectations requires being able to monitor all your shipments at a moment’s notice. FedEx InSight is a real-time dashboard that provides full visibility of and accountability for your packages. Here’s how FedEx InSight works and how you can use it to better compete in the e-commerce space.
Shipment information is collected and updated in real-time from the moment a package is picked up to four days after delivery. FedEx receives 125 million tracking requests a day and can handle high volume during peak retail seasons. FedEx InSight makes it easy to monitor shipments en route to customers and display the current status of specific deliveries. Shipments are matched to your account number so there’s no need to store individual tracking codes. The platform provides a Summary Report that serves as a consolidated dashboard for incoming, outgoing, and third-party shipments. Users can then select a specific shipment and find the following information:
FedEx Insight allows for a high level of visibility on your delivery pipeline so you can stay on top of your business.
Having a comprehensive dashboard makes it much easier to track your shipments but there’s a risk of information overload. This is especially true if you are serving customers across a large geographic footprint. FedEx InSight can provide automatic notification of critical shipping events so you limit the impact on customers. With FedEx InSight you can get automated alerts that include the following categories:
FedEx had a 97.8% on-time delivery rate during peak season last year but automatic notifications ensure you know the moment a shipment is delayed. You can also personalize the email format and when alerts will be sent. FedEx Insight makes it easy to share this information with your entire organization. Click the ‘Invitations’ link and enter the email address of anyone who needs reliable status updates. Invitations can be withdrawn at any time.
Some shipping software platforms use proprietary formats. That makes it difficult to export data to more common forms of office software. Fortunately, FedEx InSight allows users to quickly export data and conduct more rigorous analytics. FedEx InSight data can be exported as a .CSV file, which is compatible with Excel. Any financial or operational analysis will likely be conducted in Excel and data can be downloaded in minutes. While financial or operational analysis can provide powerful insights it can be difficult to digest. The .CSV format can also be exported to data visualization platforms like Tableau. Running a FedEx InSight dataset through Tableau is an easy way to visualize your shipping data and identify inefficiencies in your delivery network.
Eniture Technology specializes in helping e-Commerce merchants grow by providing useful information, digital marketing services, off-the-shelf apps that solve common problems, and custom programming services. Please contact us if you need help growing your online business or implementing the concepts presented in this blog post.
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